Rootly
AI-native incident management platform for streamlined on-call scheduling, incident response, and post-incident review in Slack and Teams
Visit Website ↗What is Rootly
Rootly is an AI-native incident management platform that consolidates the entire incident lifecycle into one place: incident response, on-call scheduling, AI SRE agent, status page, and post-incident review (retrospective). Most operations are completed directly within Slack or Microsoft Teams, eliminating the need to switch between systems. For SRE and operations teams, being paged in the middle of the night to handle an incident is frustrating enough without having to jump between multiple tools. Rootly aims to solve this problem.
Its AI SRE is a built-in investigation and response engine that activates upon alert, running multiple hypothesis validations in parallel, and presents possible root causes with confidence scores to assist teams in converging on a solution. However, its purpose is to augment human judgment, not replace it. Rootly was founded by Quentin Rousseau and JJ Tang in 2020 and is used by companies such as Dropbox, Figma, LinkedIn, NVIDIA, and Webflow.
Key Features and Use Cases
Core modules include AI SRE for automatic root cause analysis and repair suggestions, on-call scheduling and alerting, incident response workflows within Slack/Teams, customer-facing status pages, and automatic generation of post-incident review documents and action item tracking. API customization is also available. Suitable for any engineering and operations team that needs to formalize incident processes, from fast-growing startups to large enterprises, especially those already using Slack or Teams as their primary communication channels. A free plan is available to get started, with advanced and enterprise plans requiring consultation.
Key Features
- AI SRE automatically runs root cause analysis with confidence scores and repair suggestions upon alert
- On-call scheduling, alerting, and mobile incident response
- Complete incident response workflow within Slack and Teams
- Customer-facing status page and incident communication
- Automatic post-incident review document generation and action item tracking, with API customization
Pros
- Consolidates incident response, on-call, and review within Slack/Teams, reducing tool switching
- AI SRE augments human judgment with confidence scores for root cause analysis
- Robust customer list with processes refined from thousands of real incidents
Cons
- Pricing for advanced and enterprise plans requires consultation
- Teams not primarily using Slack or Teams may experience reduced functionality
- Feature set may be overwhelming for very small teams
Use Cases
- Establishing formalized incident response processes for engineering teams
- Accelerating root cause analysis and reducing recovery time with AI SRE
- Managing on-call scheduling and alerting
- Automating post-incident review and action item tracking
Editor's Note
In the incident management space, PagerDuty and incident.io are key players. Rootly stands out with its AI SRE and 'all-in-one' approach within chat tools. I appreciate its positioning of AI as an augmentative tool with confidence scores, avoiding overemphasis on automated fixes – a crucial aspect in operations where black boxes are undesirable. The customer list is also impressive. We give it 4.3 out of 5.
FAQ
Will Rootly's AI handle incidents on its own?
It automatically investigates, validates hypotheses, and presents possible root causes with confidence scores upon alert, but is designed to assist human judgment, not replace it. Final decisions remain with engineers.
Is Slack required to use Rootly?
Rootly supports both Slack and Microsoft Teams, allowing the entire incident response workflow to be completed within either platform. Teams not using these platforms may experience some functionality limitations.