Genway

What is this

Genway is an AI interview platform that can autonomously conduct user interviews. Its feature is adaptive follow-up: the AI interviewer dynamically decides the next question based on the interviewee's answer, digging deeper into the topic like a real person rather than rigidly reading a fixed questionnaire. After the interview, it delivers labeled and summarized insights so research teams see the key points directly.

What problem it solves

Using standardized questionnaires for research often fails to reach the real reasons; interviewees finish answering and it ends, and without follow-up you can't dig out insights; but human interviews one at a time are too time-consuming. Genway fills this gap with an AI interviewer that asks follow-ups, letting every interview go deeper based on the answers, and automatically labeling scattered responses into summaries, saving the effort of listening to recordings and coding by hand. It suits user research, product, and marketing teams, especially scenarios that want qualitative depth plus a certain volume. Although AI follow-ups are flexible, they still have limits on complex or sensitive topics, so key insights are best reconfirmed by researchers.