Helpshift

Helpshift is an AI-native player-engagement and support platform built for game studios, aiming to comprehensively improve game-operations efficiency and player experience. In the fiercely competitive game market, maintaining player stickiness and providing real-time customer support are crucial. This tool deeply integrates AI into the game ecosystem, providing a one-stop solution from daily player support and proactive retention promotion to cybersecurity review and community-sentiment analysis, helping development teams precisely grasp player needs.

Smart support and community protection

Through AI, Helpshift can automatically handle large volumes of in-game support questions, easing the support team's burden and letting players get instant responses when facing a bug or account issue. Meanwhile, the platform's built-in trust-and-safety review feature can effectively filter harmful content and inappropriate speech, maintaining a healthy game environment. Combined with community-sentiment analysis, teams can grasp players' real reactions to updates or events at the first moment and adjust marketing and operations strategy in time.

Who it's for and use scenarios

This platform is very suited to indie game developers, medium-to-large game studios, and publishers. Whether mobile, PC, or console games, operations teams can use it to automate player reports, analyze churn reasons, and do win-back. For teams needing to maintain community quality around the clock and improve player lifetime value, Helpshift is an indispensable operations tool, letting developers focus on building better game content without being troubled by tedious support and community issues.