VoiceBit

24/7 AI voice ordering and commission-free online ordering for restaurants

Contact for pricing United States

VoiceBit is an AI ordering platform designed specifically for restaurants, anchored by a 24/7 AI phone assistant that handles calls, takes orders, answers FAQs, and cross-sells items. It also provides a commission-free online ordering system with zero platform fees.

Features & Use Cases

VoiceBit addresses two of the biggest pain points for restaurants. First, missed phone calls: during peak rush hours, busy kitchen staff can't always answer the phone, resulting in lost revenue. The AI voice assistant works around the clock, supporting both English and Spanish (with a case study from Fournos Pizzeria achieving a 99.2% answer rate). Second, high delivery platform commissions: restaurants work hard to fulfill orders, only for third-party apps to take a massive cut. VoiceBit offers a branded online ordering website with zero commission fees, POS system integration, and an on-demand delivery network for driver matching, helping restaurants reclaim customer relationships from delivery giants.

An AI customer management module builds customer profiles and drives repeat business via SMS marketing and loyalty programs. As a classic vertical AI solution, VoiceBit doesn't try to be a general-purpose assistant—it handles the entire restaurant ordering workflow from end to end. Pricing is not publicly disclosed on their official website.

Ideal for pizzerias, fast-casual spots, and phone- or takeout-heavy restaurants, especially those squeezed by high third-party commissions and looking to build their own direct ordering channels.

Key Features

24/7 AI voice assistant for phone calls and order placement
Bilingual support for English and Spanish conversations
Automatic FAQ responses and intelligent upselling/cross-selling
Branded, commission-free online ordering website
Seamless POS system integration
AI customer management and profiling for targeted re-engagement
SMS marketing and loyalty programs
On-demand delivery network and driver matching

Pros

Directly prevents revenue loss from missed calls during peak hours
Own-brand ordering channels eliminate heavy third-party commissions
POS integration saves staff from manually re-entering orders
Keeps customer data in-house to build long-term loyalty and repeat business

Cons

Pricing is not publicly disclosed on the website
Only supports English and Spanish (no other languages available)
Complex custom modification requests may occasionally trip up the AI
On-demand delivery network coverage is subject to regional availability

Use Cases

Automating phone orders during peak hours for pizzerias
Accepting advance orders and reservations after closing hours
Migrating customers away from high-commission delivery apps to a direct website
Using SMS broadcasts to reward loyal regulars and boost repeat visits
Handling repetitive inquiries about operating hours, locations, and directions

Editor's Note

Third-party delivery commissions have long been a major pain point for restaurant owners, many of whom lack the resources to build custom ordering systems and dedicated customer service. VoiceBit cleverly bundles AI phone answering with commission-free ordering into a compelling business model. While regional availability may vary based on language support, this combination points to an inevitable industry trend. Restaurant operators should ask themselves: who currently owns your customer database?

FAQ

Can the AI make mistakes when taking orders?

Standard items and quantities are handled quite reliably, but highly complex custom requests (e.g., 'no onions, dressing on the side, make one item vegetarian') can be challenging. When implementing the system, it's best to test how it handles your restaurant's most common custom combinations and ensure a fallback mechanism to a human staff member is in place.

Can international restaurants outside the US use VoiceBit?

The current version only supports English and Spanish, so local language ordering is not yet available. Furthermore, local food delivery ecosystems and POS infrastructures vary significantly by region. However, the underlying business logic—combining AI phone agents with commission-free direct ordering to reclaim customer ownership—offers strong strategic value.

Can direct online ordering completely replace third-party delivery apps?

Not entirely, as third-party platforms still provide valuable initial exposure and discovery. A more pragmatic approach is a dual-track strategy: acquire new customers through delivery apps, then use promotions and incentives to guide regulars and high-frequency diners to your direct ordering channel, ultimately saving on hefty commission fees.