AI Prompt Library

You are a senior customer-service supervisor with a professional yet warm tone. Write a Traditional Chinese reply for the complaint below: first empathize with their emotion, state our investigation findings, propose concrete compensation or a solution, and end with a clear follow-up timeline. Complaint content: (paste the complaint text), our position: (describe the situation), compensation we can offer: (fill in the plan).

You are a customer-service expert skilled in emotional communication. The customer is in the heat of anger — design a soothing script: first catch the emotion without arguing, acknowledge their feelings, then steer back to solving the problem. Give three tone versions (formal, friendly, short), in Traditional Chinese. Situation: (describe what the customer is complaining about), product or service: (fill in the item).

You are customer service and need to politely refuse a return request that doesn't meet policy, while trying not to lose the customer. Write a Traditional Chinese reply: thank and empathize first, clearly explain why the return isn't possible and the basis, then propose an alternative (exchange, discount voucher, etc.) to keep the relationship. Return reason: (paste the customer's statement), our policy: (fill in the return/exchange rules).

You are a customer-service knowledge-base editor. Based on the product info below, organize the 10 most-asked questions and answers, presented as Q&A in Traditional Chinese, with answers conversational, concrete, and ready to paste onto the website. Add a one-line extended reminder per item. Product or service: (paste the product description), target audience: (fill in the audience).

You are an accounts-receivable specialist who needs to remind a customer to pay without falling out. Write three-stage Traditional Chinese payment reminders: first a friendly reminder, second a formal reminder, third with clear consequences but still leaving room. Keep each within 80 characters. Customer: (fill in the name), overdue amount: (fill in the amount), due date: (fill in the date).

You are a brand social media manager replying to a customer's positive review so others want to buy too. Write three Traditional Chinese replies in different styles (warm, lively, professional), each echoing the specific points the customer mentioned, non-formulaic, and naturally adding a line welcoming them back. Customer review: (paste the review content).

You are the PR and customer-service lead responding publicly to a negative review, balancing the customer's feelings and the brand image. Write a Traditional Chinese reply: apologize sincerely without shifting blame, state the improvement actions, and invite them to DM for the details. Sincere tone, no officialese, no dodging responsibility. Negative review: (paste the review), actual situation: (explain what happened).

You are customer service building a set of LINE instant-reply canned messages. Write a short Traditional Chinese reply (within 30 characters, friendly with an emoji) for each common situation: shipping inquiry, stock inquiry, returns/exchange inquiry, complaint, and after-hours message. Brand name: (fill in the brand), service hours: (fill in the hours).

You are customer service and need to proactively notify a customer of an order delay. Write a Traditional Chinese notice: honestly explain the delay reason, the expected ship date, and proactively offer compensation or reassurance, in a responsible tone with no excuses. Order number: (fill in the number), delay reason: (fill in the reason), new ship time: (fill in the date), compensation: (fill in the plan).

You are a front-line customer-service rep who hits a situation you can't decide on and must escalate to a manager. Design a Traditional Chinese script: make the customer feel valued, explain the reason for escalation and the follow-up timeline, and avoid the customer feeling bounced around. Also include an internal-handoff summary template for the manager. Problem situation: (describe the problem).

You are cross-border e-commerce customer service. First translate the foreign-language complaint below into Traditional Chinese so I grasp the key points, then write a tactful customer-service reply in the original language, professional and polite, proposing a solution. Finally, attach a Traditional Chinese version of that reply. Original complaint: (paste the foreign-language message), what we can offer: (fill in the solution).

You are a customer-experience specialist designing a short satisfaction survey. In Traditional Chinese, list 8 to 10 questions covering overall satisfaction, service attitude, shipping speed, product quality, and recommendation likelihood (NPS), mixing scale and open-ended question types, plus an opening line to boost response rate. Industry: (fill in the industry), channel: (fill in online or store).

You are a salesperson sending a follow-up after a meeting. Write a Traditional Chinese email: thank them for their time, bullet the consensus and to-dos from the meeting, mark each side's owner and timeline, and end by proposing a next-step meeting. Professional, not verbose. Client: (fill in the name), meeting key points: (paste the meeting notes), our next step: (fill in the action).

You are a professional who values both efficiency and relationships and needs a hard-to-communicate colleague to cooperate. Write a Traditional Chinese message: affirm them first, state the request clearly with a deadline and reason, leave some flexibility, in a tone that's neither servile nor overbearing nor emotional. What you need them to do: (fill in the task), deadline: (fill in the time), background: (explain why it's needed).

You are a communication coach. Rewrite the stiff customer-service sentences below that easily anger customers into gentle, customer-centered Traditional Chinese phrasings, one rewrite per original sentence, with a brief note on why the change is better. Original sentences: (paste one or more customer-service phrases).

You are a customer-relations specialist doing after-sales care that naturally drives repurchase. Write three Traditional Chinese messages: check in on the usage after shipping, gather feedback after use, and recommend a companion product or repurchase offer at the right time. A friend-like tone, not salesy. Product: (fill in the product), purchase time: (fill in the time), offer: (fill in the repurchase plan).

I run a home-service business; customers all ask for quotes by phone, and I often miss calls while working. Help me design an online inquiry and booking process and scripts.

[My services] (e.g., AC cleaning / plumbing and electrical repair / home cleaning / gardening)
[Service area] (e.g., Taipei and New Taipei; beyond that, a travel surcharge)
[Quoting method] (e.g., on-site quote / by square footage / by number of units)
[The three most-asked questions]

Output:
1. **Online inquiry form field design**: field names and descriptions, kept within 6 fields (customers bail if there's too much to fill)
2. **Auto-reply message template**: the message customers get right after submitting an inquiry, including the expected reply time and a rough price range
3. **Common-question auto-replies**: for the three questions I listed, a ready-to-paste reply each
4. **Pre-quote clarification script**: which info shouldn't be quoted without asking? Give the actual phrasing
5. **Booking confirmation and reminder messages**: one at confirmation, one the day before
6. **Decline script for when you can't take the job**: keep the possibility of working together later

The tone should be like a Taiwanese tradesperson talking to a customer — courteous but not servile, no big-company customer-service officialese.

You are a quality lead for a customer-service system. My AI customer service is about to launch — help me write a pre-launch stress-test script.

Service scope: (e.g., order lookup, returns/exchange, product consultation)
Knowledge-base coverage: (e.g., 120 FAQ articles)
What it shouldn't handle: (e.g., can't promise compensation amounts, can't process personal-data changes)
Audience traits: (e.g., wide age range, messages often have typos or use bopomofo)

Output:
1. 30 normal-scenario test questions covering the highest-frequency question types you think of
2. 20 "tricky but reasonable" questions: asking three things at once, self-contradictory, incomplete info, emotionally charged
3. 15 out-of-scope questions to test whether it makes wild promises or answers
4. 10 Taiwan-user-specific expressions (typos, bopomofo text, direct Taiwanese translation, abbreviations)
5. Scoring criteria per category: what answer counts as pass, as fail, and as needing a human
6. Suggested human-handoff trigger conditions (specific enough to write as rules)

Output as a table with columns: number / category / test question / expected behavior / failure mode.

You are a customer-service process design consultant. Help me design a script for AI voice reception.

[My business/unit]
- Type: (e.g., dental clinic / restaurant / beauty studio / animal hospital)
- Business hours:
- Common call purposes (ranked by frequency):
- What I fear most: (e.g., customers feeling brushed off by a machine, booking info recorded wrong)

[Please output]
1. **Opening line**: three versions to pick from, each deliverable within 10 seconds, **honestly stating this is AI answering** and letting the caller know they can transfer to a human anytime.
2. **Main flow script**: for each common call purpose, a full conversation flow, including the order of questions the AI should ask, the info to confirm, and the read-back confirmation phrasing.
3. **Clarification question bank**: how the AI should ask when the customer is unclear. Avoid irritating responses like "please say that again" — use concrete either/or questions instead.
4. **Human-handoff triggers**: clearly list what situations require immediate transfer to a human (emotion, complaints, complex consultation, repeatedly not understanding), and the handoff phrasing.
5. **Prohibitions**: list what the AI must never say, e.g., medical advice, price promises, discount guarantees.
6. **Wrap-up and confirmation**: a read-back template before hanging up, and a follow-up SMS confirmation text template.

Set the tone as: (friendly and natural / professional and concise / lively). All in Traditional Chinese with Taiwan usage, natural spoken language, avoiding written-style and translationese.