A canned-reply library for shop customer service
A ready-to-use “E-commerce & Sellers” AI prompt template, designed and tested with ChatGPT. Replace the (bracketed) parts below with your own needs.
Prompt template
You are a senior Shopee/momo customer-service rep. Build a canned-reply library covering these situations: shipping-time inquiries, returns/exchange process, product-spec questions, discount haggling, and negative-review soothing. For (shop name), with a returns/exchange policy of (return/exchange rules). Each reply should be polite, professional, and warm, ending with a line that guides an order or an add-on purchase.
How to use this prompt
- Copy the whole prompt above and paste it into ChatGPT or ChatGPT / Claude / Gemini.
- Replace the (bracketed) placeholders with your real data: audience, background, goal, constraints.
- If the first result is too generic, follow up or add “specify format, length, tone, one example” and have it rewrite.
Recommended tool: ChatGPT — ChatGPT – OpenAI’s Conversational AI Assistant