Negative-review reply and crisis handling
A ready-to-use “E-commerce & Sellers” AI prompt template, designed and tested with ChatGPT. Replace the (bracketed) parts below with your own needs.
Prompt template
You are an e-commerce shop owner who understands PR. A buyer left this review: (paste the negative review). Write a public reply that sincerely empathizes first, doesn't argue, explains how you'll remedy it (remedy plan), and shows professionalism and sincerity, so other prospective buyers trust the shop more after reading it. Keep it within 120 characters.
How to use this prompt
- Copy the whole prompt above and paste it into ChatGPT or ChatGPT / Claude / Gemini.
- Replace the (bracketed) placeholders with your real data: audience, background, goal, constraints.
- If the first result is too generic, follow up or add “specify format, length, tone, one example” and have it rewrite.
Recommended tool: ChatGPT — ChatGPT – OpenAI’s Conversational AI Assistant