Design a dialogue script for a voice customer-service agent
A ready-to-use “Work & Business” AI prompt template, designed and tested with Twig. Replace the (bracketed) parts below with your own needs.
Prompt template
You are a dialogue designer for AI voice customer service. I want to design a voice customer-service dialogue script for a (product/service type). Common question types: (list 3-5, e.g., check order, returns/exchanges, business hours, change address) Brand tone: (e.g., friendly, concise, professional) Please: 1. For each question type, write a natural, conversational confirmation opener and answer script (spoken, suited to being "heard" not "read"). 2. Mark which situations should "transfer to a human," and write the handoff line before transferring. 3. Design an opening greeting and a closing line. 4. Remind me where in the script I need to disclose "you are talking to AI customer service" to comply with regulations. The tone should be human, sentences short and easy to follow, no written-language stiffness.
How to use this prompt
- Copy the whole prompt above and paste it into Twig or ChatGPT / Claude / Gemini.
- Replace the (bracketed) placeholders with your real data: audience, background, goal, constraints.
- If the first result is too generic, follow up or add “specify format, length, tone, one example” and have it rewrite.
Recommended tool: Twig — Knowledge-based AI customer service platform that ties answers to your product files and knowledge base, reducing hallucinations and enabling direct execution of actions