Fieldproxy

An AI-native, highly customizable field service management platform.

Contact for pricing 3.9 India

Fieldproxy is a field service management system designed around the philosophy that software should adapt to your workflow, not the other way around. Dispatching, quoting, invoicing, inventory, and customer portals can all be tailored to fit your company's exact operational practices. Promising a setup time of days rather than months, it bridges the gap for teams frustrated by rigid legacy solutions.

Key Features

Customizable ticketing and dispatch workflows
AI-powered scheduling and route optimization
Voice AI agents for automated ticket creation
Offline-capable mobile app for field technicians
Integrated quoting, invoicing, and inventory management

Pros

High workflow flexibility without forcing rigid templates
Comprehensive AI agents covering everything from incoming calls to on-site tasks
Robust offline functionality essential for remote or basement jobs

Cons

High flexibility means initial setup requires careful planning
Pricing is not publicly disclosed and requires a custom quote
Localization and language support outside core regions should be verified

Use Cases

Equipment repair dispatch and management
Preventative maintenance scheduling
On-site work orders and photo documentation
Technician performance and work-hour tracking

Editor's Note

Field service digitization has stalled for over a decade, not because software isn't good enough, but because field technicians hate unnecessary taps on a screen. Only systems that minimize friction in the field will truly survive and drive adoption.

FAQ

How does it differ from established legacy FSM systems like ServiceTitan?

Fieldproxy focuses on what traditional systems make difficult—allowing workflows to be built entirely around your existing processes. The trade-off is that you need to define your workflows clearly, as the software won't dictate how you should operate.

Is it worth implementing for smaller companies?

Teams with fewer than five or six technicians can often get by with spreadsheets. The real pain points typically surface once headcount grows past ten, and dispatching starts relying too heavily on memory and informal coordination.