Write an apology letter (screw-up remedy)
A ready-to-use “Email & Communication” AI prompt template, designed and tested with Claude. Replace the (bracketed) parts below with your own needs.
Prompt template
We messed up and need to write an apology to customers. Please: 1) honestly explain what happened (no blame-shifting, no over-self-deprecation); 2) state the remedy and timeline; 3) concrete compensation for those affected; 4) a trust-rebuilding closing line. Give me an email version and a social-announcement version. What happened: "describe what went wrong and who's affected"
How to use this prompt
- Copy the whole prompt above and paste it into Claude or ChatGPT / Claude / Gemini.
- Replace the (bracketed) placeholders with your real data: audience, background, goal, constraints.
- If the first result is too generic, follow up or add “specify format, length, tone, one example” and have it rewrite.
Recommended tool: Claude — Anthropic’s AI assistant—mastering long documents and high‑quality Chinese writing