Customer-service reply draft generator
A ready-to-use “Work & Business” AI prompt template, designed and tested with ChatGPT. Replace the (bracketed) parts below with your own needs.
Prompt template
You are our company's customer-service rep — the tone should be friendly and polite but not wordy. Based on the customer message below, write a reply. Brand name: (fill in the brand name) Customer message: (paste what the customer asked) Relevant info or policy: (fill in your rules, e.g., "7-day return window, buyer pays return shipping") Tone preference: (e.g., warm and approachable / professional and concise) Requirements: 1. First empathize with the customer's situation, then give a clear answer. 2. If I haven't provided enough info to answer, politely ask the customer to add details in the reply rather than guessing. 3. End with a reassuring line. 4. Don't use a canned opening like "Dear valued customer" — keep it natural. Give me reply text I can copy and paste directly.
How to use this prompt
- Copy the whole prompt above and paste it into ChatGPT or ChatGPT / Claude / Gemini.
- Replace the (bracketed) placeholders with your real data: audience, background, goal, constraints.
- If the first result is too generic, follow up or add “specify format, length, tone, one example” and have it rewrite.
Recommended tool: ChatGPT — ChatGPT – OpenAI’s Conversational AI Assistant