Conduit AI

What is it

Conduit AI is a US hospitality AI platform offering three capabilities — chat, voice, and internal agents — to automate guest communication. Its channel coverage is quite complete, including phone, SMS, WhatsApp, Email, and OTA (online travel agency) channels, letting hotels use AI to uniformly handle guest- and booking-related exchanges across multiple touchpoints.

What problem it solves

Hotel communication is often scattered everywhere: phone calls come in and must be answered, OTA platforms have messages, and SMS and Email each go their own way — hard for staff to cover all at once. Conduit AI hands communication across these channels to AI agents for automatic handling, including voice capability that can take over the phone, the most labor-intensive link; internal agents help with the team's internal operations, making both front desk and back office smoother. It suits hotels and lodging businesses with high guest-communication volume and scattered channels, especially those relying on OTA bookings and with frequent phone inquiries. When adopting, it's worth first clarifying which scenarios go to AI and which stay with humans, and confirming how it connects with existing OTA and booking systems.