Swivl is an automation platform built specifically for self-storage operators, transforming traditional storage operations with powerful AI assistants. It handles routine, everyday tasks to enable contactless rentals, call deflection, account management, and omni-channel communication, making storage management smarter and more efficient.
AI Assistants Enable Contactless Rentals and Omni-Channel Communication
In today's fast-paced world, Swivl's AI assistant serves as a 24/7 customer service and sales agent. It interacts with customers across voice, text, and other channels—effectively deflecting unnecessary phone calls while guiding new customers seamlessly through the contactless rental process. Additionally, the platform effortlessly manages accounts and handles common inquiries, dramatically reducing the administrative burden on on-site staff.
The Ultimate Tool for Solving Traditional Storage Pain Points
Historically, self-storage operators have struggled with understaffing, endless phone calls, and the inability to assist customers outside of business hours. Swivl addresses these operational bottlenecks head-on, making it an ideal solution for unmanned or semi-automated facilities. Through automated conversations and online management features, operators can boost the customer experience, lower operating costs, and refocus their energy on business expansion and facility maintenance.
Key Features
- Contactless Rentals
- Call Deflection
- Account Management
- Omni-Channel Communication
- AI Smart Assistant
Pros
- 24/7 automated customer service
- Lower manual operating costs
- Enhanced customer rental experience
Cons
- Requires integration with existing facility management systems
- Customers may need time to adapt to AI interactions
Use Cases
- Daily operations for unmanned self-storage facilities
- After-hours rental inquiries
- Automated account and payment handling
Editor's Note
An AI automation solution tailored to the pain points of the self-storage industry, effectively boosting efficiency for unmanned operations.
FAQ
What industry is Swivl designed for?
Swivl is an automated operations platform designed specifically for the self-storage industry.
How does it help reduce call volume?
By using an AI assistant to automatically handle frequently asked questions and account inquiries, Swivl achieves call deflection and reduces the burden on human staff.
What communication channels are supported?
The platform offers omni-channel communication capabilities, enabling interaction with customers through multiple channels including text and voice.