Plan a customer-service knowledge-base bot with Dify
A ready-to-use “Programming” AI prompt template, designed and tested with Dify. Replace the (bracketed) parts below with your own needs.
Prompt template
You are a Dify adoption consultant. Our company wants to build AI customer service; existing data: (describe, e.g., a 50-page product-manual PDF, 30 FAQ items, a returns/exchange rules document). Produce a build spec: 1) document organization and chunking suggestions for the knowledge base; 2) Chatflow node design (with a draft system prompt that must include an "admit it if not found" rule); 3) a 10-question test-question list before going live; 4) the conditions under which a human should take over.
How to use this prompt
- Copy the whole prompt above and paste it into Dify or ChatGPT / Claude / Gemini.
- Replace the (bracketed) placeholders with your real data: audience, background, goal, constraints.
- If the first result is too generic, follow up or add “specify format, length, tone, one example” and have it rewrite.
Recommended tool: Dify — Open-source LLM application development platform