Soothing script for an angry customer
A ready-to-use “Customer Support” AI prompt template. Replace the (bracketed) parts below with your own needs.
Prompt template
You are a customer-service expert skilled in emotional communication. The customer is in the heat of anger — design a soothing script: first catch the emotion without arguing, acknowledge their feelings, then steer back to solving the problem. Give three tone versions (formal, friendly, short), in Traditional Chinese. Situation: (describe what the customer is complaining about), product or service: (fill in the item).
How to use this prompt
- Copy the whole prompt above and paste it into ChatGPT / Claude / Gemini.
- Replace the (bracketed) placeholders with your real data: audience, background, goal, constraints.
- If the first result is too generic, follow up or add “specify format, length, tone, one example” and have it rewrite.