Duve
A guest-experience platform integrating online check-in, a guest app, AI upselling, messaging, and mobile keys, for hotels and rentals
What is it
Duve is an integrated guest-experience platform from Israel that gathers many digital services from before to after a stay: online check-in, a guest app, AI-driven upselling, messaging, and mobile keys. It serves both traditional hotels and short-term and vacation rentals, letting guests complete the whole journey from post-booking to checkout digitally.
What problem it solves
Travelers increasingly expect an app-smooth stay experience, yet hotel front desks are often tied up with check-in queues, repeated Q&A, and paper processes. Duve uses online check-in to shorten or eliminate front-desk queues, a guest app and messaging to centralize communication, mobile keys for contactless room entry, and AI upselling to recommend upgrades or value-added services at the right time, balancing experience and revenue. It suits lodging operators wanting to raise digitization, grow in-stay revenue, and manage both hotels and rental properties. Adoption usually requires integration with existing booking and door-lock systems, and the coverage and effectiveness depend on integration completeness.
Key Features
- Online check-in
- A dedicated guest app
- AI-driven upsell recommendations
- Guest messaging
- Mobile keys for contactless entry
- Supports both hotels and rental properties
Pros
- The whole guest journey digitized for a consistent experience
- AI upselling creates in-stay revenue while improving experience
- Handles both hotels and short-term rentals
Cons
- Features like mobile keys need integration with door-lock hardware
- Overall effectiveness depends on integration completeness with the booking system
Use Cases
- Hotels using online check-in to reduce front-desk queues and speed check-in
- Short-term rentals using mobile keys for contactless self check-in
- Recommending upgrades and value-added services via AI upselling before and after the stay
Editor's Note
Handles everything from online check-in to mobile keys — an integrated platform for a digital guest experience.
FAQ
Is Duve only for hotels?
No — it serves both traditional hotels and short-term and vacation-rental lodging types.
Do mobile keys need separate hardware?
The mobile-key feature usually needs integration with compatible smart door locks; confirm actual support with the provider.
How does AI upselling work?
It uses AI to recommend upgrades or value-added services at the right moment in the guest journey, helping the hotel raise in-stay revenue.
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