Rakuten AI for Telecom (RAFT)
An AI-native generative OSS platform for telecom operators, driving self-healing network automation and hyper-personalized customer experience
What is it
Rakuten AI for Telecom (RAFT) is an AI-native generative-AI OSS (operations support system) platform launched by Japan's Rakuten, designed for telecom operators. It puts generative AI into the core of telecom operations, pursuing on one hand autonomous self-healing network operations and on the other hand using AI to build a hyper-personalized customer experience closer to individual users.
What problem it solves
Telecom networks are massive in scale with numerous incidents, and traditional OSS relies on extensive manual monitoring and handling, with slow troubleshooting and hard-to-personalize customer service. With an AI-native architecture, RAFT lets networks autonomously detect, judge, and fix problems, reducing manual intervention and service-interruption time; generative AI helps understand and respond to user needs, providing more customized interaction and service. For operators, this means higher operational efficiency, more stable networks, and better customer relationships. It suits telecom operators driving network automation and digital transformation, especially teams wanting to reshape OSS and customer experience in an AI-native way. It's a telecom-operation-grade platform, not an ordinary consumer product.
Key Features
- AI-native generative OSS platform
- Autonomous network self-healing
- Automated network operations
- Hyper-personalized customer experience
- Generative-AI interaction and service
- Designed for telecom operators
Pros
- AI-native architecture drives network automation and self-healing
- Generative AI brings a more personalized customer experience
- Backed by Rakuten Telecom's real-world experience
Cons
- A telecom-operation-grade platform, with high adoption scale and barrier
- Aimed at operators, not a daily tool for individuals or SMEs
Use Cases
- Operators achieving autonomous network detection and self-healing
- Providing a hyper-personalized customer-service experience with generative AI
- Driving OSS modernization and network-operation automation
Editor's Note
Rakuten enters telecom automation with an AI-native generative OSS, with self-healing and hyper-personalization as its two main pitches.
FAQ
What kind of platform is RAFT?
It's an AI-native generative OSS platform Rakuten built for telecom operators, leading with network self-healing and hyper-personalized customer experience.
What does a self-healing network mean?
It means the network can autonomously detect, judge, and fix problems, reducing manual intervention and service-interruption time.
Which units are suited to adopt RAFT?
Telecom operators driving network automation and digital transformation who want to reshape OSS and customer experience in an AI-native way.